Terms and Conditions

Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of our website and the purchase of products by both business customers (B2B) and individual consumers (B2C). By accessing or using our website, you agree to comply with these Terms.

2. Definitions

2.1. "We", "Us", "Our" means , a company registered in Finland under company number 27985858 with its registered office at Pasuunatie 9 c 57 00420 Helsinki, Finland, and operating the website https://suomibox.com.

2.2. "You", "Your" means the customer (company, partnership, or individual) who purchases Goods through Our Website.

2.3. "B2B Customer" means a business entity or individual acting for commercial purposes.

2.4. "B2C Customer" means an individual purchasing for personal use.

2.5. "Website" means the e-commerce platform operated by Us under the domain http://suomibox.com.

2.6. "Goods" means any physical products listed for sale on Our Website, including but not limited to confectionery, food products, tableware, and other Scandinavian lifestyle items.

2.7. "Order" means the request placed by You through Our Website to purchase Goods, subject to Our acceptance.

2.8. "Contract" means the legally binding agreement between You and Us formed when We accept Your Order under these Terms.

2.9. "Business Day" means any day other than a Saturday, Sunday, or Finnish national holiday.

2.10. "Carrier" means a third-party logistics provider or postal service engaged by Us to deliver the Goods to You.

2.11. "Incoterms" means the international commercial terms published by the International Chamber of Commerce (ICC), latest version as of the date of the Order.

2.12. "VAT" means value-added tax applicable under Finnish or EU tax law, unless specified otherwise.

3. Interpretation

3.1. A reference to a person includes any individual, company, partnership, or other legal entity.

3.2. Headings in this agreement are for convenience only and do not affect interpretation.

3.3. Words in the singular include the plural and vice versa.

3.4. "Including" or "includes" shall be interpreted as "including without limitation".

3.5. References to laws include all amendments and reenactments.

3.6. Invalid provisions shall be modified minimally to become enforceable; remaining terms remain in full force.

3.7. The English version of these Terms shall prevail over translations. Please always refer to the English version for all agreement-related matters.

3.8. This agreement is governed by Finnish law.

4. Our Contract with You

4.1. All Orders via Our Website constitute Your offer to purchase Goods under these Terms.

4.2. No Order is binding until We confirm it by email or through the Website system.

4.3. We may refuse Orders at Our discretion.

4.4. A binding Contract is formed once We accept Your Order and receive full payment.

4.5. These Terms supersede any other terms You may attempt to impose.

4.6. It is Your responsibility to ensure the Order is accurate.

5. Acceptance of Your Order

5.1. Automated email acknowledgments do not constitute acceptance.

5.2. Acceptance occurs when We confirm by email or begin dispatch preparation.

5.3. We may cancel Orders for reasons including fraud suspicion or stock issues.

5.4. If We cannot fulfill an Order, We will notify You and refund any payments.

5.5. For partial fulfillment, We will seek Your approval.

5.6. No contract is formed unless accepted by Us as above.

6. Price and Payment

6.1. Prices are in EUR, excluding shipping and duties, unless otherwise stated. VAT may be included depending on the country.

6.2. Prices may change before Order confirmation.

6.3. B2C Customers: Payment is required upon ordering using available methods.

6.4. B2B Customers: At present, we require all customers to make full payment at the time of checkout using the available payment methods on our Website. Credit terms (deferred payment) are not currently offered, but we may consider individual arrangements upon specific request.

6.5. Payment via bank transfer may be agreed separately.

6.6. Transaction fees are borne by the Customer.

6.7. Goods remain Our property until full payment is received.

6.8. You must provide accurate payment details.

7. Payment Security and Data

7.1. Payments are processed securely via Shopify Payments, PayPal, etc.

7.2. Payment processors comply with PCI DSS standards.

7.3. Bank transfers are handled securely with agreed instructions.

7.4. Internet transactions carry risk; We are not liable for unauthorized access.

7.5. Payment info may be shared with third-party processors and Our finance team.

7.6. See Our Privacy Policy for details on data handling.

8. Credit Accounts and Late Payments

This section is currently inactive. Credit terms are not offered at this time. However, the following provisions shall apply if and when credit arrangements are established upon specific request and mutual agreement.

8.1. Credit terms may be offered at Our discretion.

8.2. Payment under credit terms is due within 30 days from invoice date.

8.3. Overdue amounts incur interest at 1.5% per month.

8.4. Late payment may lead to order suspension or credit revocation.

8.5. We may revoke credit terms without notice.

8.6. Collection costs for overdue payments are Your responsibility.

9. Delivery and Risk Transfer

9.1. Goods are shipped to the address in Your Order using Our selected method.

9.2. Risk transfers upon dispatch or handover to Carrier.

9.3. Delivery dates are estimates and not binding.

9.4. Partial shipments may occur and are treated separately.

9.5. You are responsible for providing accurate delivery information.

9.6. Notify Us of any visible damage within 5 Business Days.

9.7. Storage and redelivery charges may apply for failed delivery.

10. International Shipping and Incoterms

10.1. Standard shipping is based on Incoterms® 2020 DAP (Delivered at Place), meaning that We are responsible for delivering the Goods to the named destination, but You are responsible for import clearance, duties, and any taxes.

10.2. Alternative Incoterms may be agreed in writing.

10.3. You are responsible for customs and import clearance.

10.4. We provide export documents (e.g., invoice, packing list).

10.5. Inform Us in advance if special documents are needed.

10.6. Additional fees apply for undeliverable shipments.

11. Import Duties and Taxes

11.1. Import charges may apply based on destination country.

11.2. These are Your responsibility unless otherwise agreed.

11.3. We cannot predict local taxes; check with authorities.

11.4. Refusal to pay duties resulting in return is Your liability.

11.5. Refunds may be denied or reduced if duties are unpaid.

11.6. Notify Us if special documentation is required.

12. Liability for Defective Goods

12.1. Inspect Goods upon delivery and notify within 5 days.

12.2. Failure to notify constitutes acceptance.

12.3. Remedies include replacement, refund, or credit note.

12.4. No liability for defects from wear, misuse, unauthorized modifications, or following Your instructions.

12.5. All other warranties are excluded to the extent permitted by law.

12.6. Liability is limited to the price of the defective Goods.

13. Returns and Refunds

B2C Customers: You have the right to withdraw from the Contract within 14 days without giving any reason, in accordance with EU consumer protection law. However, this right of withdrawal does not apply to Goods that:

a) are perishable or have a short shelf life (such as food products); b) have been unsealed and cannot be returned for health or hygiene reasons; c) have been customized or made to your specification.

Accordingly, many of Our products, particularly food items, are excluded from the right of withdrawal due to their perishable nature. Please carefully review the product description before purchasing.

To exercise your right of withdrawal (where applicable), you must notify Us within 14 days of receiving the Goods. The Goods must be returned unused, in original condition and packaging. You are responsible for the return shipping costs.

B2B Customers: Returns are only accepted for defective Goods or where otherwise agreed in writing.

13.1. Return shipping is at Your cost unless due to Our error.

13.2. Refunds are issued after inspection of returned Goods.

13.3. Custom-made or specially ordered items are non-returnable unless defective.

14. Disclaimers and Limitations of Liability

14.1. Goods are provided "as is" without additional warranties.

14.2. We are not liable for indirect, incidental, or consequential damages.

14.3. Total liability is limited to the price of affected Goods.

14.4. Liability for death or fraud is not excluded.

14.5. You are responsible for complying with local regulations.

15. Intellectual Property

15.1. All Website content is owned by Us or licensors.

15.2. Use of content requires Our written consent.

15.3. Third-party trademarks belong to their respective owners.

15.4. You warrant rights to any materials You provide.

15.5. We may remove content infringing IP or laws.

16. Indemnity

16.1. You agree to indemnify Us against claims arising from: a) Violation of these Terms or laws; b) Misuse of the Website or Goods; c) Infringing materials provided by You; d) Unauthorized resale or marketing.

16.2. This clause survives Contract termination.

17. Miscellaneous

17.1 Severability If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, such provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

17.2 Entire Agreement These Terms constitute the entire agreement between You and Us regarding their subject matter and supersede all prior or contemporaneous communications, agreements, representations, or understandings, whether written or oral.

17.3 Amendments No modification, amendment, or waiver of any provision of these Terms shall be effective unless made in writing and signed by both parties.

17.4 Assignment You may not assign or transfer any of Your rights or obligations under these Terms without Our prior written consent. We may assign or transfer Our rights and obligations under these Terms to an affiliate or as part of a merger, acquisition, or corporate restructuring.

17.5 Notices All notices under these Terms must be made in writing and delivered by email or any other agreed method. Notices to Us must be sent to the contact address listed on Our Website.

17.6 Language These Terms are written in English and shall be interpreted in English. In the event of any discrepancy between a translated version and the English version, the English version shall prevail.

18. Jurisdiction and Governing Law

18.1 These Terms and any related Contracts shall be governed by and construed in accordance with the laws of Finland, without regard to its conflict of law rules.

18.2 Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the District Court of Helsinki, Finland.

18.3 This clause does not limit Our right to seek injunctive or equitable relief in any other jurisdiction if necessary to protect Our intellectual property or confidential information.

19. Data Protection and Privacy (GDPR and International Compliance)

19.1 We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and, where applicable, other international, federal, or state-level privacy laws, including those in the United States.

19.2 Depending on the nature of the interaction, We act as either a data controller or data processor.

19.3 For more details on how We collect, use, and protect personal information, please refer to Our Privacy Policy available at: https://du8efn-qh.myshopify.com/pages/privacy-policy

20. Sanctions and Export Control

20.1 We do not sell or ship products to any countries or regions subject to international sanctions, trade embargoes, or export restrictions.

20.2 It is the Customer's sole responsibility to ensure compliance with local import regulations and international trade laws applicable to their jurisdiction.

21. Force Majeure

21.1 We shall not be held liable for any failure or delay in performance due to causes beyond Our reasonable control, including but not limited to: a) natural disasters; b) pandemics or epidemics; c) acts of war or terrorism; d) government actions or changes in law; e) labor strikes or disruptions; f) supply chain interruptions; g) telecommunication or internet failures; h) or any other force majeure events.

22. Website Use and Security

22.1 All content displayed on Our Website, including text, images, logos, and software, is protected by intellectual property laws and remains the property of Us or Our licensors.

22.2 You are responsible for maintaining the confidentiality of Your login credentials and any activity conducted through Your account.

22.3 Unauthorized access, fraudulent use, or sharing of login credentials is strictly prohibited and may result in termination of access and legal action.

23. Indemnification

23.1 You agree to indemnify, defend, and hold Us harmless from any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: a) Your breach of these Terms; b) Your misuse of the Website or Goods; c) Any violation of applicable law or regulation by You; d) Any claims arising from content or materials You provide that infringe upon third-party rights.